Currently, Youngs Insurance Brokers has rewarding career opportunities for the position of Claims Coordinator in our Niagara Region.
Locations: Niagara Region
Deadline: March 13, 2026
Expected Start Date: March 27, 2026
Department: Commercial Lines
Title: Claims Coordinator
Position Type: Full-time
Youngs Insurance Brokers Inc. is seeking a detailed and client-focused Claims Coordinator. In this in office role, you will act as a key liaison between clients, insurers, and internal teams, to ensure claims are reported accurately, followed up efficiently, and resolved with a high level of service. This position is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about advocating for clients throughout the claims process.
Responsibilities
- Assist clients with reporting new auto, property and liability claims.
- Act as the primary point of contact between clients and Broker
- Monitor claim progress and follow-up with insurers and adjusters as needed.
- Maintain detailed and accurate claim files and documentation in the brokerage management system.
- Provide regular claim status updates to clients and internal team.
- Support claims advocacy by escalating concerns and helping resolve service issues.
- Collaborate with internal teams
- Maintain relationships with restoration partners and company adjusters.
- Monitor and respond to emergency inquiries from customers.
- Assist with claims-related reporting.
- Adhere to compliance standards.
- Assisting with workflow and processing expenses
Knowledge & Qualifications
- 1-3 years of experience in insurance brokerage or company environment.
- Client-focused mindset with strong problem-solving skills.
- Strong interpersonal and communication skills, with the ability to build positive relationships and deliver excellent customer service.
- Industry knowledge - insurance policy wordings, coverage and claim handling procedures is an asset.
- Demonstrated commitment to long-term growth and career advancement within the industry.
What We Offer
- Competitive compensation & benefits
- In office role with work from home privileges
- Continuing education and development support
- Collaborative and supportive team environment
- Salary commensurate with experience $45K - $55K
- Growth within the company
- Business casual dress
- Company events