Search Youngs Insurance

Youngs Insurance Blog

Receptionist (Niagara Falls)

Posted Jan 18th, 2023 in Careers

Currently, Youngs Insurance Brokers has a rewarding career opportunity for the position of Receptionist at our Niagara Falls location.

Locations: Niagara Falls
Deadline: February 3, 2023
Expected Start Date: February 13, 2023
Department: Administrative
Title: Receptionist
Position Type: Full-time


The purpose of the Receptionist is to maintain an outgoing and friendly personality as the receptionist is the first impression of the brokerage our clients receive. They are expected to treat clients courteously and prove them with exemplary service. They are to be well-informed about employee schedules for the purpose of transferring clients' calls to an available CSR or broker. 


The successful candidate will manage a variety of objectives and duties, including the following:

  • Answer the telephone and direct calls to the appropriate representative
  • Take clients' payments and provide receipts to clients from the Broker Management System
  • Provide deposit registers to the accounting department daily, if applicable
  • Request broker cheques from the accounting department
  • Open, sort, and date stamp all incoming mail and courier 
  • Effectively upload documents into specific electronic workflow queues for each department
  • Prepare and process courier and outgoing mail
  • Take mail to the post office and deposit to the bank when required
  • Inventory control of supply room and order supplies as necessary
  • Organize and store supply orders
  • Balance float daily and ensure petty cash is organized

Education Requirments:

  • High School Diploma

Experience & Skills 

  • Professional and courteous
  • Receptionist/Switchboard experience
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Excellent time management and organization skills
  • Ability to work well under pressure with minimum supervision
  • Proven clerical or administrative skills
  • Background in customer service and understanding of customer success
  • Experience with taking and processing payments, debit machines, etc.
  • Commitment to a positive team dynamic

Benefits and Compensation:

  • Group Benefits include health, dental, life and vision
  • Paid vacation days and sick/PTO time  
  • Complimentary day off on birthday
  • RRSP contribution matching
  • Employee Assistance Program (EAP)
  • Casual dress code
  • On-site, free parking

Qualified candidates are invited to submit their resumes and cover letter in confidence to our Human Resources Department, by clicking below.



We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Youngs Insurance Brokers is an Equal Employment Opportunity Employer. If you need special assistance or accommodation to apply for a job posting, please contact Joanna Wallace, Director, Human Resources at  

About Youngs Insurance Brokers Inc.

Youngs Insurance Brokers Inc. is a leading independent insurance brokerage in Ontario. We have a proven success record by staying on the leading edge. For over 100 years our goal has been to provide the best in service excellence, in seeking out innovative solutions, in striving to achieve the highest level of client satisfaction, and in remaining mindful of the trust our clients place in us to handle their insurance portfolios. Furthermore, we have dedicated ourselves to giving back to the communities we operate in with our #GiveBackOntario initiative.

We Customize Every Insurance Quote Specific to Your Needs