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Customer Service Representative – Personal Lines (Niagara Region)

Posted Apr 22nd, 2021 in Careers

Currently, Youngs Insurance has rewarding career opportunities for RIBO licenced individuals in the position of Personal Customer Service Representative at our Niagara Falls, Welland, and Port Colborne offices. 

Location: Niagara Falls Location + Welland Location + Port Colborne Location
Deadline: May 20, 2021
Department: Personal Lines
Title: Personal Account Service Representative
Position Type: Full-time


Youngs Insurance Brokers Inc. has been providing insurance with integrity for over 100 years. Our mission is to provide our clients with the finest insurance protection, whilst providing a unique and custom-tailored experience. Our core services are anchored around protecting what matters to our clients, offering auto, home, commercial, life, employee benefits, and group insurance.

Youngs Insurance is currently seeking a RIBO licenced, Personal Lines Customer Service Representative who is interested in being part of a winning culture and rapidly growing team.


The successful candidate will manage a portfolio of personal businesses with primary objectives and duties, including the following:

  • Providing exceptional day to day customer service to our clients
  • Processing policy changes, maintaining professional relationships with Insurers and Underwriters
  • Assisting and providing support to Account Executives as required
  • Processing callbacks, submissions, and mail in a timely manner
  • Cross-selling a variety of products at every opportunity
  • Promoting client loyalty through attention to detail and relationship building
  • Remaining current on all company philosophies and procedures
  • Accepting risks within established guidelines


  • Currently holds a RIBO license in good standing (required)
  • Minimum 1-year insurance-related experience (required)
  • Experience working in an insurance brokerage (considered an asset)
  • Experience using SigXP and/or Policyworks (considered an asset)
  • Ability to communicate effectively with clients, both verbally and in writing
  • Excellent interpersonal, organizational, and time management skills
  • Thrives in a fast-paced, multi-faceted environment
  • High attention to detail and accuracy, ability to multi-task and respond to time-sensitive deadlines
  • Commitment to a positive team dynamic

Benefits and Compensation:

  • Group Benefits including health, dental, and vision
  • Paid vacation days and sick/PTO time  
  • Complimentary day off on birthday
  • RRSP contribution matching
  • Employee Assistance Program (EAP)
  • Education support opportunity
  • Employee Rewards Program (incentives)
  • On-site, free parking

COVID-19 considerations: Youngs Insurance is COVID-19 compliant and is committed to ensuring our workplace and community are safe.

Qualified candidates are invited to submit their resume and cover letter in confidence to our Human Resources Department, by clicking below.


We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Youngs Insurance is an Equal Employment Opportunity Employer. If you need special assistance or accommodation to apply for a job posting, please contact Joanna Wallace, Director, Human Resources at  

About Youngs Insurance Brokers Inc.

Youngs Insurance Brokers Inc. is a leading independent insurance brokerage in Ontario. We have a proven success record by staying on the leading edge. For over 100 years our goal has been to provide the best in service excellence, in seeking out innovative solutions, in striving to achieve the highest level of client satisfaction, and in remaining mindful of the trust our clients place in us to handle their insurance portfolios. Furthermore, we have dedicated ourselves to giving back to the communities we operate in with our #GiveBackOntario initiative.

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