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Personal Lines Service Advisor (Welland)

Posted Aug 24th, 2023 in Careers

Currently, Youngs Insurance Brokers has a rewarding career opportunity for the position of Personal Lines Service Advisor at our Welland location.

Locations: Welland
Deadline: September 25th, 2023
Expected Start Date: October 9th, 2023
Department:  Personal Lines
Title: Personal Lines Service Advisor
Position Type: Full-time


Youngs Insurance Brokers Inc. is hiring for the position of Personal Lines Service Advisor to work in our Niagara Falls location. This full-time position is responsible for the servicing and retention of new and existing accounts. If you are an assertive, highly motivated team player with a RIBO license, this is the position for you. 

The Personal Lines Service Advisor performs best-in-class client and policy service to an assigned portfolio. You will work closely with Youngs Insurance Brokers' personal lines customers to identify their coverage needs and find the best insurance solution to suit their budget. The ideal candidate will be able to advise and make recommendations on insurance products, ensuring that professional services are delivered to each client. Training will be provided to help the best candidate reach their goals.

Duties & Responsibilities

The successful candidate will manage a variety of objectives and duties, including the following:

  • Maintaining a strong relationship with clients
  • Quoting new and renewal business for home and auto insurance policies
  • Explore upsell opportunities within the book of business
  • Provide counselling on coverages based on insurance needs
  • Complete web-portal policy changes
  • Available for client calls and emails
  • Resolve client concerns
  • Provide backup for other teams

Knowledge & Qualifications

    • RIBO License required (Registered Insurance Brokers Ontario)
    • Minimum 1-year experience in personal lines customer service
    • Industry knowledge
    • Experience with insurance company portals and quoting systems
    • Experience on SigXP, would be an asset
    • Excellent verbal and written skills with strong attention to detail and accuracy
    • Proficient in MS Word and Outlook
    • Ability to prioritize multiple tasks and thrive in a busy environment
    • Self-motivated and resourceful with a desire to learn new systems and processes


    • Casual dress
    • Company events
    • Dental care
    • Disability insurance
    • Employee assistance program
    • Extended healthcare
    • Life insurance
    • On-site parking
    • Paid time off
    • Complimentary day off on birthday
    • RRSP match program 
    • Vision care

    Youngs Insurance Brokers Inc. has been providing Insurance with Integrity for over 100 years.  Our mission is to provide our clients with the finest insurance protection, whilst providing a unique and custom-tailored experience.  Our core services are anchored around protecting what matters to our clients, offering auto, home, commercial, life, and employee benefits and group insurance.  Youngs Insurance Brokers prides itself on excellence in Customer Service.


    We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Youngs Insurance is an Equal Employment Opportunity Employer. If you need special assistance or accommodation to apply for a job posting, please contact Kate Doucette, Human Resources Manager at  

    About Youngs Insurance Brokers Inc.

    Youngs Insurance Brokers Inc. is a leading independent insurance brokerage in Ontario. We have a proven success record by staying on the leading edge. For over 100 years our goal has been to provide the best in service excellence, in seeking out innovative solutions, in striving to achieve the highest level of client satisfaction, and in remaining mindful of the trust our clients place in us to handle their insurance portfolios. Furthermore, we have dedicated ourselves to giving back to the communities we operate in with our #GiveBackOntario initiative.

    We Customize Every Insurance Quote Specific to Your Needs