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AODA Customer Service Standard


At Youngs Insurance, we have set a Customer Service Standard Policy to comply with Bill 118, the Accessibility for Ontarians with Disabilities Act, (AODA).


The AODA was passed with the goal of creating standards to improve accessibility.

To review our Customer Service Standard Policy or for more information, click on the appropriate link below:

Customer Service Standard – Regulation 429/07

YOUNGS is committed to excellence in serving all of our valued customers, including persons with disabilities.

Integrated Accessibility Standards – Regulation 191/11

The Integrated Accessibility Standards have been developed to break down the barriers and increase accessibility for persons with disabilities in the areas of Information & Communication, Employment and Transportation.


Contact our Head Office for more information

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