AODA Customer Service Standard

At Youngs Insurance, we have set a Customer Service Standard Policy to comply with Bill 118, the Accessibility for Ontarians with Disabilities Act, (AODA).

The AODA was passed with the goal of creating standards to improve accessibility.

To review our Customer Service Standard Policy or for more information, click on the appropriate link below:

Customer Service Standard – Regulation 429/07

YOUNGS is committed to excellence in serving all of our valued customers, including persons with disabilities.

Integrated Accessibility Standards – Regulation 191/11

The Integrated Accessibility Standards have been developed to break down the barriers and increase accessibility for persons with disabilities in the areas of Information & Communication, Employment and Transportation.

Contact our Head Office for more information

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Tips For Mitigating Risks

  • My family and I are very pleased to have selected Team Kelsey as the initiative this year for the Legacy Award. In reading Kelsey’s story, we immediately noticed a connection with my dad and Kelsey not only in their illness but also in their selflessness, determination, and leadership. It was always his desire to support initiatives that help children and families. He would be so proud that, through this award, his love of children and his legacy will live on.
    - Alicia Rampado and Family


News & Updates

Giving Back | Alf Rampado Legacy Award | Team Kelsey

The Alf Rampado Legacy Award was introduced in 2016 in memory of our dear friend and colleague.  We are proud to announce that this year’s recipient of the Alf Rampado Legacy Award is Team Kelsey.