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AODA Customer Service Standard
At Youngs Insurance, we have set a Customer Service Standard Policy to comply with Bill 118, the Accessibility for Ontarians with Disabilities Act, (AODA).
The AODA was passed with the goal of creating standards to improve accessibility.
To review our Customer Service Standard Policy or for more information, click on the appropriate link below:
Customer Service Standard – Regulation 429/07
Youngs Insurance is committed to excellence in serving all of our valued customers, including persons with disabilities.
- Review the Youngs Insurance Customer Service Standard Policy
- Submit feedback about our Customer Service Standard Policy
Integrated Accessibility Standards – Regulation 191/11
The Integrated Accessibility Standards have been developed to break down the barriers and increase accessibility for persons with disabilities in the areas of Information & Communication, Employment and Transportation.
- Review Youngs Insurance's Integrated Accessibility Standards Policy/Multi-Year Plan
- Visit the AODA website
Emergency Preparedness Guide
Youngs Insurance's Emergency Preparedness Guide was created to ensure employees are prepared for any type of emergency in order to remain safe.